Guide to create a transfer code.
a) Open the MENU tab, at the bottom right of the screen. And go to Device Transfer / Back Up.
b) Create a transfer code.
c) Write down the two codes created and/or copy-paste them to a sticky note.
1/ Your User ID, a 9-digit number (same account = same User ID).
2/ Your Transfer Code, a serie of 12 digits & letters.
A screenshot of your phone will not help if you lost it...
d) Repeat these two steps at least every week because the transfer codes expire after 2 weeks!!!
Important : Every new transfer code created will make the previous one unusable.
Don't hesitate to store the codes via email to ensure that you can retrieve them at anytime.
Guide to recover your lost account.
a) Go to the page:
b) Then send an empty mail via the link at the bottom of the page.
c) They send back an email with a link to a form, where they ask:
-Last event attended/Last actions in the game/etc.
-The last purchase/transaction data (can be seen in the purchases history on Play Store or the App store)
Do provide detailed informations!!
d) They return a migration code within 10 business days once the application is processed and their checks done.
réponse automatique = automatic reply
restauration des données = data recovery
ID (identifiant) d'utilisateur = User ID
code de migration de données = data migration code = data transfer code
mot de passe = "password" = transfer code
e) Enter these codes in your new game to recover your old account (the one related to the User ID) then repeat Guide to create a transfer code.
a) Create a Facebook account if you do not have one.
b) Open the MENU tab, at the bottom right of the screen. And go to Device Transfer / Back Up.
c) Go to Facebook Linking Back-up and log in to Facebook.
Note the red highlighted "Not Linked" button. (picture in the middle).
d) Your game is now linked to your Facebook account.
Note the green highlighted "Linked" button. (picture on the right)
e) Then, repeat Guide to create a transfer code.
Guide to recover your lost account with Facebook.
a) To proceed, you MUST have already completed Guide to link your game to Facebook!!
b) Then REPEAT steps a), b) & c) of Guide to recover your lost account.
c) Yes, you have to!!
d) They will reply, asking for specific information. (Note: the content of their request may vary)
achat = purchase
numéro de commande = order/transaction Id
date de commande = date of order/transaction
pierre dragon = dragon stone
montant total = total amount
mode de paiement = payment method
The picture on the right is an example of the transaction receipt, with the transaction data.
Important : Jot down the information and check them instead of making a mess of your mail...
e) Once the application is processed and their checks done, they will provide you with the next step:
f) Repeat Guide to link your game to Facebook first.
g) Then repeat Guide to create a transfer code.
I know, right??
Stay courteous and be patient!!
The loss of your account can be frustrating but this won't make things easier by taking it out on someone behind a keyboard, who is just like you!!
YOU are not alone!!
"Provide detailed information" doesn't mean your whole background!!
For example :
-"I have Majin Vegeta, dokkan awakened, about lvl 110, SA lvl 3."
-Information on a Tur's level max and SA max
-Your last drop/summon (single or multiple, specify the banner, farmable card...)
-Your last awakening/dokkan awakening/SA or character to be lvl max, which one was that, etc.
Gather similar information.
Make things easy for them, stay simple.
This Wikia doesn't provide any technical support in case of misuse of the present guides.
For any issue, please contact the appropriate service.
Official Dokkan Battle Websites (BNEI)
- English: The Official Dokkan Battle website (Global)
- Japanese: The Official Dokkan Battle website (Japan)
- French: The Official Dokkan Battle website (France)
- Korean: The Official Dokkan Battle website (Korea)
- Taiwanese-Chinese: The Official Dokkan Battle website (Taiwan)
- BNEI Global Headquarter - Inquiries and Comments/Requests
And have fun!!