FANDOM


It is recommended to create a transfer code before the maintenance.

Guide to create a transfer code

  • Open the MENU tab, at the bottom right of the screen. And go to Device Transfer / Back Up.

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  • Create a transfer code.

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  • Write down the two codes created and/or copy-paste them to a sticky note.
    • Your User ID, a 9-digit number (same account = same User ID).
    • Your Transfer Code, a serie of 12 digits & letters.
    • A screenshot of your phone will not help if you lost it.

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  • Repeat these two steps at least every week because the transfer codes expire after 2 weeks.
  • Important: Every new transfer code created will make the previous one unusable.
  • Don't hesitate to store the codes via email to ensure that you can retrieve them at anytime.

Guide to recover your lost account

  • Go to this page.
  • Then send an empty mail via the link at the bottom of the page.
  • They send back an email with a link to a form, where they ask.
    • User ID
    • In-game name
    • Rank
    • Characters/Teams/DS/General informations
    • Last event attended/Last actions in the game/etc.
    • The last purchase/transaction data (can be seen in the purchases history on Play Store or the App store)
    • Do provide detailed informations!!

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  • They return a migration code within 10 business days once the application is processed and their checks done.

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  • Note
    • réponse automatique = automatic reply
    • restauration des données = data recovery
    • ID (identifiant) d'utilisateur = User ID
    • code de migration de données = data migration code = data transfer code
    • mot de passe = "password" = transfer code
  • Enter these codes in your new game to recover your old account (the one related to the User ID) then repeat the steps from Guide to create a transfer code.

Guide to link your game to Facebook

  • Create a Facebook account if you do not have one.
  • Open the MENU tab, at the bottom right of the screen. And go to Device Transfer/Back Up.

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  • Go to Facebook Linking Back-up and log in to Facebook.

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  • Note the red highlighted "Not Linked" button. (picture in the middle).
  • Your game is now linked to your Facebook account.

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  • Note the green highlighted "Linked" button. (picture on the right)
  • Then repeat the steps from Guide to create a transfer code.

Guide to recover your lost account with Facebook

  • To proceed, you MUST have already completed the steps from Guide to link your game to Facebook.
  • Then REPEAT the first 3 steps from Guide to recover your lost account.

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  • They will reply, asking for specific information. (Note: the content of their request may vary)

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  • Note
    • achat = purchase
    • numéro de commande = order/transaction Id
    • date de commande = date of order/transaction
    • pierre dragon = dragon stone
    • montant total = total amount
    • mode de paiement = payment method
  • The picture on the right is an example of the transaction receipt, with the transaction data.
  • Important: write down the information and check them instead of making a mess of your mail.
  • Once the application is processed and their checks done, they will provide you with the next step

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  • Repeat Guide to link your game to Facebook first.
  • Then repeat Guide to create a transfer code.

Additional Information

Stay courteous and be patient! The loss of your account can be frustrating but this won't make things easier by taking it out on someone behind a keyboard, who is just like you!nYOU are not alone! Be concise! Provide detailed information.